Frequently Asked Questions
Everything you need to know about upgrading your home with PDI.
What is the typical lead time for large kitchen and bath fixtures?
Most in-stock items ship within 3-5 business days. Special order items or custom finishes may take 4-8 weeks depending on the manufacturer's current production schedule.
Do you offer professional installation services for lighting and plumbing?
PDI is a premier supplier of luxury fixtures, but we do not provide direct installation. We recommend hiring a licensed plumber or electrician to ensure your products are installed according to local codes and warranty requirements.
What is your return policy for damaged or defective items?
Please inspect your delivery immediately. If an item arrives damaged, notify our customer service team within 48 hours. We will arrange for a replacement or a full refund at no additional cost to you.
Can I see products in person before purchasing online?
Yes, PDI operates several premier showrooms where you can experience our kitchen, bath, and lighting collections firsthand. Please use our showroom locator to find the nearest branch.
Are the products sold on your site covered by a warranty?
All products sold by PDI Kitchen, Bath & Lighting carry the full manufacturer's warranty. Warranty terms vary by brand and product type, typically covering defects in materials and workmanship.
Do you offer trade discounts for contractors and interior designers?
We offer a dedicated trade professional program with exclusive pricing and project management tools. Registered contractors, designers, and builders can apply for a trade account through our professional portal.